TermiAI
troubleshooting
Intermediate

Troubleshooting Guide

Resolve common issues encountered during use and quickly restore normal operation.

Technical Support Team
12 min read
troubleshooting
faq
solutions

Troubleshooting Guide

Encountered a problem? This guide will help you resolve it quickly.

Login Issues

Cannot Login

Symptoms: Unable to login after entering correct username and password.

Possible Causes:

  1. Incorrect Password

    • Check caps lock
    • Try password reset

  2. Account Locked

    • Multiple failed login attempts will temporarily lock account
    • Wait 15 minutes and retry

  3. Browser Issues

    • Clear browser cache and cookies
    • Try using incognito mode
    • Switch browsers

Solutions:

# Steps to clear browser data
1. Open browser settings
2. Find "Privacy and Security"
3. Click "Clear browsing data"
4. Select "Cookies and other site data"
5. Click "Clear data"

Forgot Password

Use the password reset feature:

  1. Click "Forgot Password" on login page
  2. Enter registered email
  3. Check email inbox
  4. Click reset link
  5. Set new password

💡 Tip: Reset link is valid for 1 hour.

Page Loading Issues

Slow Page Loading

Diagnostic Steps:

  1. Check Network Connection

    • Test internet speed
    • Try accessing other websites

  2. Check Browser

    • Close unnecessary tabs
    • Disable browser extensions
    • Update to latest version

  3. Check System Resources

    • Close resource-intensive programs
    • Restart computer

Page Display Issues

Common Causes:

  • CSS files failed to load
  • JavaScript is disabled
  • Browser compatibility issues

Solutions:

  1. Refresh page (Ctrl/Cmd + F5 for hard refresh)
  2. Enable JavaScript
  3. Use recommended browsers:
    • Chrome latest version
    • Firefox latest version
    • Safari latest version
    • Edge latest version

Feature Usage Issues

File Upload Failed

Checklist:

  • ✓ File size does not exceed 10MB
  • ✓ File format meets requirements
  • ✓ Network connection is stable
  • ✓ Browser supports this feature

Supported File Formats:

  • Images: JPG, PNG, GIF, WebP
  • Documents: PDF, DOC, DOCX
  • Other: TXT, MD, CSV

Data Not Saved

Possible Causes:

  1. Network Interruption

    • Check network connection
    • Resubmit

  2. Session Expired

    • Login again
    • Use "Remember Me" feature

  3. Insufficient Permissions

    • Confirm operation permissions
    • Contact administrator

Performance Optimization Tips

Improve User Experience

  1. Use Latest Browser

    • Update browser regularly
    • Enable hardware acceleration

  2. Optimize Network

    • Use stable network connection
    • Avoid using VPN (if not necessary)

  3. Clear Cache

    • Regularly clear browser cache
    • Close unused tabs

Mobile Issues

Mobile App Won't Open

  1. Check app version
  2. Update to latest version
  3. Clear app cache
  4. Reinstall app

Mobile Web Display Issues

  • Use desktop mode in mobile browser
  • Rotate screen orientation
  • Clear browser data

Still Need Help?

If none of the above methods solve your problem:

📧 Email Support: support@example.com

💬 Online Chat: Weekdays 9:00-18:00

📞 Phone Support: 400-XXX-XXXX

🎫 Submit Ticket: Support Center

Last Updated: November 11, 2024

Applicable Version: v2.0 and above